Question 1

What is Baloot.my?

Accepted Answer

Baloot.my is a Malaysian digital agency founded in 2008, based in Kota Bharu, Kelantan, with a presence in Kuala Lumpur and Damansara. We specialise in web design, web development, mobile app development, ecommerce, custom web systems, SEO, and branding. With over 17 years of experience and 100+ completed projects, we serve businesses across Malaysia — from Perlis to Sabah.

Question 2

Where is Baloot.my located?

Accepted Answer

Our headquarters is in Kota Bharu, Kelantan (Bandar Satelit Islam Pasir Tumboh, 16150). We also operate from Kuala Lumpur (KLCC, Jalan Ampang) and Damansara (Damansara Jaya, Petaling Jaya, Selangor). About 90% of our work is handled remotely via WhatsApp, email, and video call, so we serve clients anywhere in Malaysia.

Question 3

Who is the founder of Baloot.my?

Accepted Answer

Baloot.my was founded in 2008 by Iqbal Hakim, who serves as Founder and Creative Director. He started the agency in Kota Bharu, Kelantan, with the mission of helping Malaysian businesses build a real and impactful digital presence.

Question 4

Is Baloot.my a good web design agency in Kota Bharu / Kelantan?

Accepted Answer

Yes — Baloot.my is headquartered in Kota Bharu, Kelantan, and has been building websites and apps for Malaysian businesses since 2008. We are one of the most established digital agencies in the East Coast region, with 17+ years of experience and 100+ delivered projects. Being local means we understand the Kelantan and East Coast market, while still serving clients nationwide.

Question 5

What services does Baloot.my offer?

Accepted Answer

Baloot.my offers eight core services: (1) Web Design, (2) Web Development, (3) App Development (iOS & Android), (4) Ecommerce stores, (5) Custom Web Systems, (6) SEO & Google Ranking, (7) Branding & Logo Design, and (8) Website Maintenance. We can handle a single service or an end-to-end digital project.

Question 6

Can I see examples of Baloot.my's work?

Accepted Answer

Yes. Our portfolio includes real, live products we've built — including jomdate.my, tuis.my, faktur.my, mekahub.my, rinung.app, pitis.app, agentivo.my, fitai.my, smeboss.my, alphavital.my, gathrly.my, tudungbee.com, and tenfoldarts.com. You can visit the Portfolio page to explore each project, or ask us for examples by industry via WhatsApp.

Question 7

How do I start a project with Baloot.my?

Accepted Answer

Simply WhatsApp us at +60 19-999 9942, or fill in the form on the Contact or Enquire page. We'll arrange a free consultation (via WhatsApp, Zoom, or in person at our Kota Bharu office) to understand your needs before giving you an accurate quote. There is no consultation fee.

Question 8

How experienced is Baloot.my?

Accepted Answer

We've been operating since 2008 — that's over 17 years of experience and more than 100 completed projects across web design, apps, ecommerce, and custom systems for Malaysian businesses.

Question 9

How much does it cost to build a website in Malaysia with Baloot.my?

Accepted Answer

Web design projects start from RM2,800 for a Starter site and RM5,500 for a Business site. A landing page starts at RM3,500, and a full web application from RM9,000. Custom web systems start from RM7,500. Pricing depends on the scale and features of your project. Contact us for a free, no-obligation quote.

Question 10

How much does an ecommerce website cost in Malaysia?

Accepted Answer

Our ecommerce packages start from RM3,800 for a Starter store and RM8,000 for a Growth store. This includes product uploads, Malaysian payment gateway setup (FPX, card, Touch 'n Go, GrabPay), shipping configuration, and basic SEO. The final price depends on the number of products and integrations you need.

Question 11

How much does it cost to build a mobile app in Malaysia?

Accepted Answer

Mobile app development starts from RM12,000 for an MVP (minimum viable product) and RM25,000 for a full-featured app. We build for both iOS and Android using React Native — one codebase for both platforms, which keeps costs lower than developing separately.

Question 12

How much do SEO services cost in Malaysia?

Accepted Answer

Our SEO packages are billed monthly, starting from RM1,200/month for the Starter plan and RM2,200/month for the Growth plan. This covers on-page and technical SEO, keyword research, Google Search Console setup, and ongoing optimisation to improve your Google ranking.

Question 13

How long does it take to complete a website?

Accepted Answer

Typically 2–4 weeks for a standard website (landing page or corporate site), and 4–8 weeks for ecommerce or mobile app projects, depending on scope. Some smaller projects can be delivered in as little as 14 days. We provide a clear, realistic timeline before work begins — no surprises.

Question 14

Is there a warranty after the website is launched?

Accepted Answer

Yes — we provide free technical support for 30 days after launch, covering bug fixes, minor tweaks, and usage guidance. After that, monthly maintenance packages are available from RM300/month, covering uptime monitoring, backups, updates, and security.

Question 15

What are your payment terms?

Accepted Answer

For most projects we work on a staged basis — a deposit to begin, with the balance due milestones such as design approval and final launch. Monthly services like SEO and maintenance are billed monthly. We'll confirm the exact terms in your quote before any work starts.

Question 16

I run a restaurant — can you build a website with an online menu?

Accepted Answer

Absolutely. We have experience building F&B websites, including digital menus with photos, high-quality food galleries, online reservation systems, Google Maps integration, opening hours, and a WhatsApp button for direct orders. A well-built F&B website can significantly increase your new customers.

Question 17

Can Baloot.my build an online store (ecommerce)?

Accepted Answer

Yes — we specialise in Shopify and WooCommerce. We build complete stores from scratch, including product uploads, Malaysian payment gateway setup (FPX, Touch 'n Go, GrabPay, credit card), shipping configuration, and initial SEO so your store is easy to find on Google.

Question 18

Can you build iOS and Android mobile apps?

Accepted Answer

Yes. We develop apps for both iOS and Android using React Native — a single codebase for both platforms, which lowers cost compared to building each separately. Our apps can integrate with an existing backend, or we'll build one from scratch.

Question 19

Do you build custom web systems and web applications?

Accepted Answer

Yes. We build custom web systems such as booking systems, inventory management, CRM, dashboards, and multi-branch business tools. Custom web system projects start from RM7,500. We've built real SaaS products including faktur.my (invoicing), tuis.my (tuition management), and agentivo.my.

Question 20

Do you offer SEO services to rank on Google in Malaysia?

Accepted Answer

Yes. We provide SEO services to help Malaysian businesses rank higher on Google, including on-page and technical SEO, keyword research, Google Search Console and Google Business Profile setup, local SEO, and content. SEO is billed monthly, starting from RM1,200/month.

Question 21

Do you provide branding and logo design?

Accepted Answer

Yes. We offer branding and logo design from RM1,500 for a logo package, RM3,000 for a brand kit, and RM5,500 for a full brand identity — including colour palette, typography, business cards, social media kit, and brand guidelines.

Question 22

Can you redesign my existing website?

Accepted Answer

Yes. We frequently redesign outdated websites to be modern, mobile-friendly, faster, and better optimised for SEO and conversions. We can rebuild on your existing platform or migrate you to a better one.

Question 23

Which payment gateways can you integrate for Malaysian businesses?

Accepted Answer

We integrate Malaysian payment methods including FPX (online banking), credit/debit cards, Touch 'n Go eWallet, GrabPay, and providers such as Stripe, iPay88, and ToyyibPay — depending on what suits your business.

Question 24

Are the websites you build mobile-friendly?

Accepted Answer

Yes, 100%. Every website we build is designed mobile-first, because the majority of Malaysian users browse on their phones. We test across multiple screen sizes — including iPhone SE (375px), standard Android, and tablet — before delivery.

Question 25

Can I update the website content myself after it's done?

Accepted Answer

Yes. We provide basic training so you can manage your content via a CMS (Content Management System) like WordPress or a custom admin panel. We also offer monthly maintenance packages if you'd prefer us to handle updates, backups, and security.

Question 26

Is hosting and domain included?

Accepted Answer

We can help set up your preferred hosting and domain, and recommend the right hosting for your site's size and needs. If you already have hosting, we're flexible to deploy there. We can register .my, .com, or any other domain extension for you.

Question 27

What technologies and tech stack does Baloot.my use?

Accepted Answer

We use modern, production-grade technologies including Next.js and React for websites and web apps, React Native for mobile apps, Node.js and PostgreSQL/Supabase for backends, and Shopify or WooCommerce for ecommerce. We choose the right stack based on each project's needs.

Question 28

I'm in Kota Bharu / Kelantan — can Baloot.my serve me?

Accepted Answer

Of course — Kota Bharu is our headquarters. We also have a presence in Kuala Lumpur and Damansara. Around 90% of our work is handled fully remotely via WhatsApp, email, and video call, and we have clients from Perlis to Sabah. Location is never a barrier.

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